英文摘要 |
Evolution of the funeral industry in Taiwan is transformed from the old service organization, firm, enterprises agency in turn developed into a large enterprise or a group type since the funeral industry enlarged firm size and the operation mode. Funeral service needs a wide range of human cares; therefore, human resource management needs more attention on management and decision making operation than the past. Especially, funeral service need to emphasis on provide long-term professional consulting and integration services of funeral director for the grieving family. This research must provide long-term funeral director performance evaluation system. The Analytic Hierarchy method of Delphi invites human resources and management team of funeral service to evaluate the performance and the percentage of works and combine with customer satisfaction survey to avoid any subject bias evaluation. This research can also provide funeral service business strategy flexible to adjust performance evaluation and percentage of works in order to increase the purposes of productivity and incentive. In addition, this research also has the opportunity to explore the focus of funeral director performance for human resource management and decision-making operation of funeral service. |