英文摘要 |
There are a lot of quality related searches enforced in practice or academic. So vary methods developed to adopt for investigation and to dig out important facts.When IPA and Kano model are applied respectively in those researches, IPA is to formulate the improvement strategies of current products or services and Kano model is to determine the current quality attributes of products or services.Based on the improvement plan proposed from the prior investigation, the improvement activities are conducted, and then processes to the post investigation for determining the performance of improvement plan. Finally the work verifies quality of the hot spring firm from attractive quality attribute become one-dimensional quality attribute. To stand on observation of this study object, a new measure that the work created to grow quality for firm is success. |