企業資源規劃系統導入對資訊部門組織氣候及工作滿意度之影響

The Influence on the Organization Climate and the Job Satisfaction in an Information Department by the Implementation of an Enterprise Resource Planning System

企業在ERP系統導入後，資訊部門的組織氣候及資訊人員的工作滿意度很可能會有重大轉變。本研究最主要之目的在瞭解企業導入ERP系統時，其不同的導入情境對資訊部門組織氣候及資訊人員工作滿意度會有何種影響。為達成此項研究目的，本研究參考相關文獻，整理出代表導入情境、組織氣候及工作滿意度的構面及構面項目，分兩階段製作問卷請曾參與導入ERP系統之資訊專家填答，依據填答結果選擇重要之構面及構面項目，並據以製作研究問卷。該問卷以製造業前1000大之資訊人員為調查對象，總共回收83份問卷，扣除無效問卷9份，實際收回有效問卷74份，回收率7.4%。經由敘述性統計、變異數分析（One-Way-ANOVA）及Scheffe等方法分析後，發現高階管理者支持、ERP系統供應商支援、成功的組織變革與流程再造、ERP系統功能符合企業需求、良好的部門合作關係等正面的導入情境，對資訊部門改善同僚關係、促進管理階層之領導開放及降低工作繁瑣度與產出壓力有相當大的影響，亦可提昇資訊人員之成就感、升遷、報酬、認同感、人際關係、工作環境等各方面之工作滿意度。

After the implementation of an enterprise resource planning system, the organization climate of the information department and the job satisfaction of the staffs in an information technology department may change ultimately. The major objective of this study is to investigate the influence factors of the organizational climate and the personnel’s job satisfaction during the installation process of an ERP system. This study collects a large set of factors and factor items about ERP system installation situation, organization climate and job satisfaction from the results of the related studies. After a two-stage refinement process, a questionnaire is designed for the information technology staffs of top 1000 manufactures in the Taiwan area. After the inquiry of the questionnaire, it amounts to 83 respondents, deducting 9 invalid ones, remaining 74 effective questionnaires actually, in the rate of 7.4%. Analyzing by the methods of descriptive statistics, One-Way-ANOVA and Scheffe, several important facts are observed. ERP system implementation situations, such as the support of high level administrator, the support of ERP system supplier, the successful organization reconstruction and procedure improving, the functions of the ERP system meet the enterprise requirement, well cooperation between departments, leading to sizable influence with organization climates such as colleague relations, opening leadership, works tedious, and working pressure. Well behaviors for these implementation situations also improve the working satisfaction of the fulfillment, the promotion, the remuneration, the interpersonal relationships, and the working environment.