國際觀光旅館餐廳主管工作滿足與離職傾向之研究

Job Satisfaction and Turnover Intention of Restaurant Supervisors in International Tourist Hotels

國際觀光旅館高流動率的問題已存在多年，透露著員工們於工作上並未 完全得到滿足。餐廳主管在旅館扮演著重要角色，其工作滿足情形應被高度 重視，但國內歷年來的研究多專注於基層員工，餐旅業管理階層的工作滿足 卻較少受到關注。本研究運用工作敘述量表(Job Descriptive Index)對台灣國 際觀光旅館餐廳主管進行問卷調查，共計發放 325 份問卷，有效回收率為 39.4%。研究發現餐廳主管對薪資報酬構面的滿意度最低，工作滿足各構面 和整體工作滿足與離職向均為負相關。大多數餐廳主管短期內不考慮離開目 前的工作，但是長期則有許多欲往其它產業發展，其中部分餐廳主管明確表 示計畫專任教職。

The purpose of this study is to analyze job satisfaction of restaurants’ supervisors in international tourism hotels in Taiwan. Job Descriptive Index was employed as survey instrument. There were 325 questionnaires mailed to restaurants’ supervisors directly and the return rates were 39.4%. The research found that restaurants’ supervisors were not satisfied with salaries most, especially the bonus. Other dimensions, from the highest grade to lowest, were Supervision, Partners, Work and Promotion. Restaurants’ supervisors did not think that salaries make their life comfortable. Restaurants’ supervisors had working pressure, but they were still satisfied in “Work dimension” in terms of achievement and creativity. In turnover intention, restaurants’ supervisors did not intent to leave the industry in the short term, but they were thinking about to leave the industry in the future.