英文摘要 |
As information technology advances, the cost of computing and communication goes down, but the cost of human resource goes up. Therefore, an enterprise has to place emphasis on resources to maintain a good communication infrastructure to satisfy employees, improve teamwork, and lead to better performance and productivity. As the operations of healthcare are much more complex than other businesses, the requirements and behavior of communication in healthcare are also quite distinct Researches on the medical communication field found that there is currently a large room for improvement in medical communication. In a complex healthcare environment, various communication channels are necessary for matters of varied degrees of urgency. We therefore propose a concept model of optimized medical communication and, based on the model, implement an 'integrated electronic employee directory' (DIR) to serve as a portal for various communication channels. This system allows employees to maintain their own contact information as well as their using profiles and preferences. DIR shows whether an employee is off duty and also indicates whoever takes over his or her post. DIR also shows whether a doctor is servicing outpatients, as not to be bothered by non-urgent calls. In Taiwan, medical records are written in English, and medical professionals commonly lack proficiency in Chinese input. We therefore designed a smart query interface, which can be used in pure English mode, to ease their difficulty in Chinese input. We also performed simulations to demonstrate the practicability of using terse phonic-index to query Chinese names. |