信任危機

Crises of Trust

從各類媒體的報導，警覺到信任危機於目前的社會是個重要的議題，本文旨在說明危機的意義與危機管理的概念，同時說明信任產生的機制，以及信任與不信任二個不同向度所代表的意義，並提供部份實證資料以佐證信任度的下降，表示信任危機的潛在因子可能存在於我們社會中，期許醫療護理組織的領導決策者，能反省相關的內外因素，識別出自己組織的脆弱度，盡速予以補強，以防信任危機爆發。

Extensive media coverage is warning of a crisis of trust that has emerged as a serious issue in our society. This article explores the meaning of ”crisis,” concepts of crisis management, mechanisms for building trust, and the underlying significance of trust and distrust. Evidence is adduced to testify to the erosion of trust and factors in our society that reflect the potential for crises of trust. Organizational decision makers, including hospital managers, are urged to identify and reflect upon weaknesses in their organizations in order that remedial action can be taken to preempt such crises.