物流創新流程模式應用之個案研究－－以臺灣某醫學中心為例

Logistics Innovation Process Model and Its Application--A Case Study of M Medical Center in Taiwan

本研究為以單一個案研究方法，探討「物流創新流程模式」在現代物流 作業上之效孟。將「及時化」與「越庫作業」之現代物流管理觀念，透過物 流創新流程模式四步驟導入個案醫學中心，實例驗證採兩階段兩類資材進 行，第一階段文具用品125 項越庫配送模式，效益評估採實施前後相關資料比 較，實施期自94 年7 月起七個月，結果每月結存金額由97 ， 610 元降為零庫存， 完全免除空間需求，購買成本法少28% '人力成本減少99% ；第二階段醫材 用品23 項及時交貨模式，實施期自95 年3 月起三個月，效益評估採實施前後三 期評估，結果平均每月結存金額由328 ， 076 元降為23 ， 007 元，趨近零庫存，存 貨周轉天數由的天降為1-2 天，儲位空間減少57% '並省略許多重複繁瑣之人 工作業等，顯示物流創新流程模式可提供具體流程改造的路徑，並可運用專 業化資訊科技與供應商交期能力產生供應鏈價值，創造可觀之經濟效益。

Due to the pressure from total budget control policy of National Health Insurance, the medical center of this case study is facing fierce competition in this unique health care environment but could not find much useful solutions from revenue side, thus, is eagerly seeking ways to improve her operations to reduce inventory cost and at the same time enhance the utilization of scarce space. This research paper documents how and the results of the implementation of two modern logistics concepts: JIT and Cross Docking to this medical center applying four-step methodology of a logistics innovation model. The empirical study had shown that logistics innovation could create tangible benefits to this health care institution with inventory reduction, warehouse space saving, and labor downsizing. Two categories of materials were selected for this study. The first category was 125 total stationery items. A cross docking concept was implemented since July of 2005. The seven months results had shown the reduction of inventory dollars from 97,610 NTD to 0 NTD, 100% savings on warehouse space, 28% savings in purchasing cost, and 99% savings on labor cost. The second category was medical supplies and 23 items were selected for this study. A JIT delivery concept was implemented since March of 2006. The three months results had shown the reduction of inventory dollars from 328,076 NTD to 23,007 NTD, , inventory days reduction from 15 to 1-2, and 57% warehouse space savings.