醫院員工工作生活品質之探討－－以某區域教學醫院為例

Quality of Work Life of the Employees in a Regional Teaching Hospital

目的：本研究在於暸解我國醫院員工工作生活品質之現況，並探討員工 個人屬性對工作生活品質之影響。 方法：以某區域教學醫院員工為研究對象，利用分層抽樣抽取500 名樣 本，採自填式問卷調查法進行資料的蒐集口 結果：分析回收的381 份有效問卷發現：員工整體工作生活品質平均值 為3.19 '經因素分析結果得到醫院員工工作生活品質的核心構面有工作保 障、自我成長、工作變化、環境支持、福利獎酬、參與決策、升遷制度與人 際互動等，此八構面之得分以人際互動最高，升遷制度最低。員工個人屬性 經分析發現性別、年齡、有無子女、職務及職稱在整體工作生活品質之得分 有顯著差異。複迴歸分析結果顯示，貝11 發現醫師及職稱等變項對於整體工作 生活品質具有顯著之預測力，並且可以解釋整體工作生活品質的.6% 的變異 量。 結論：本研究發現醫院員工的工作生活品質得分僅達中等程度，且醫師 及主管人員，其工作生活品質較佳，此結果應受到醫院管理者的重視與省 思。本研究建議醫院管理階層應依據員工個人屬性採取適當的管理作為、重 視員工的福利與升遷制度、強化員工的人際關條並創造健全的組織環境，以 提升員工的工作生活品質。

Objectives: The purpose of this study was to explore quality of work life (QWL) on hospital employees of a regional teaching hospital. Methods: Using stratified random sampling procedure, the survey data were collected by self-administered questionnaires from 500 employees working in a regional teaching hospital. Results: The mean of overall QWL was 3.19. Factor analysis revealed that 'job security', 'self-improvement', 'job variation', 'environmental support', 'welfare/reward', 'participating in decision making', 'promotion', 'social interaction' were major components of QWL; the components of QWL rating was highest for 'social interaction' and lowest for 'promotion'. To examine the personal characteristics revealed that gender, age, number of children, position, and appointment have significant association with QWL. Multiple regression analysis revealed that 'physician' and 'appointment' were the significant factors for QWL, which accounted for 15.6% of variance. Conclusions: the findings in this study suggest that management executives should adopt effective management strategies according employees' personal characteristics, pay attention to the welfare and promotion system, enhance employees' social interaction and create a healthy organization to improve employees' quality of work life.