醫院志工之工作動機、工作投入與工作滿意度相關性之研究－－以某區域醫院為例

The Relationship among Job Motivation, Involvement and Satisfaction of Hospital Volunteers-An Example from a Regional Hospital

目的：探討醫院志工對其工作動機及工作投入與工作滿意度之影響關係。方法：本研究採用問卷調查，以某一區域醫院之醫院志工為填卷對象，有效問卷145份，以複迴歸進行研究分析。結果：醫院志工時間愈久、內在動機及工作自主愈高，則對於志工內在滿意度愈高（p＜0.01）；醫院志工內在動機、工作參與及工作自主愈高，則外在滿意度愈高（p＜0.001）結論：醫院必需更積極重視志工滿意度之議題，若能有效運用組織中的志工，將可從中裨益，並且透過志工工作環境創造與組織認同，勢必能夠吸引更多的志工參與，造福更多的就醫病人。

Objective: an assessment of the effects of motivation, indulgence and satisfaction of hospital volunteers in voluntary work Methods: The study employed a questionnaire survey technique with hospital volunteers from one regional hospital as the survey subjects. A total of 145 valid questionnaires were recovered and multiple regression analysis was performed. Results: The longer the years of service for hospital volunteers, the higher the levels of internal drive and autonomy, and the higher the internal satisfaction of volunteer work (p＜0.01). The higher the intensity of internal drive, work participation and autonomy of work, the higher the external satisfaction (p＜0.001). Conclusion: Hospitals must be more positive regarding the topic of the satisfaction of volunteers. If hospitals could utilize the volunteers more efficiently, they could advantage. Through the creation of work environments and organization identification, hospitals could attract more volunteers and bring more benefits for patients.