醫院工作者人格特質與知覺學習型組織實行成效之探討－－以五家區域教學醫院為例

The Relevance between Hospital Employees’ Personality Characteristics and the Effect of Implementing Learning Organization - taking five regional hospitals as examples

目的：在以知識為主的競爭世代中，學習型組織不僅得以促進生存與發展，更已成為企業追求成功並永續經營的楷模與典範。形塑學習型組織的良窳，有賴於組織內的員工，員工的人格特質對組織內的學習氛圍有何種程度的影響，是值得探究的議題。本研究將以醫院的員工為對象，進行人格特質與知覺學習型組織實行成效的相關性探討，以提供醫療產業在甄選人才及建構學習型組織的參考。方法：本研究採立意抽樣，以中央健保局台北、北區、中區、南區、東區分局各選一家區域教學醫院之員工為對象進行研究，以描述性統計分析樣本的基本資料，另以卡方檢定、單因子變異數分析、皮爾森積差相關分析、迴歸分析檢定人口統計變項、人格特質和知覺學習型組織實行成效間之相關性及影響性。結果：人口統計變項之年齡、教育程度、職務、工作屬性、年資皆與知覺學習型組織實行成效呈顯著差異；人格特質之開放學習性、勤勉正直性、外向性和親和性四個構面與學習型組織實行成效具有顯著正相關，情緒敏感性則呈現顯著負相關；開放學習性、勤勉正直性、外向性、親和性和情緒敏感性與知覺學習型組織實行成效具有顯著影響力。結論：研究發現教育程度愈高在學習型組織實行成效方面愈傑出，未來醫療機構在招募和遴選員工時，應將教育程度列入考量，此外也應多鼓勵員工再進修。另研究也發現人格特質與知覺學習型組織實行成效具相關性與影響性，醫療機構在招募和遴選員工時，應將人格特質列入參考之依據，以找出適合醫療機構之員工。

Objectives: Learning organization not only can survive and develop in this knowledge-based competitive era but has also become the model in pursuit of success and continuous operation to businesses. Whether the learning organization can be implemented well or not depends on the staff in organization. How much the personality of the employee can affect the learning phenomenon in an organization is worthy of being studied. This research will penetrate to the medical industry to study the relevance between personality characteristics and the effect of implementing learning organization, and then provide the medical industry a reference in selecting suitable employees and conducting a learning organization. Methods: This research is conducted in the view of northern, southern, central, and eastern areas, total five hospitals, by mailing the questionnaires, and then using the descriptive statistics to analyze the sample basic data. We also use one-way ANOVA, Pearson Correlation Analysis, Regression Analysis to check the relevance and influence between individual attributes, personal characteristics and the implementation of learning organization. Results: The demographic segmentation, such as age, education, position and seniority, shows high correlation with the implementation of learning organization. The personality characteristics of openness to experience, conscientiousness, extraversion, and agreeableness show an obvious positive correlation with the effect of implementing the learning organization model, but neuroticism shows a negative correlation with it. To sum up, openness to experience, conscientiousness, extraversion, agreeableness and neuroticism can affect the implementation of learning organization. Conclusions: The research discovered that the higher the education level, the more outstanding effect of implementing the learning organization. In the future, when the Medical Organizations recruit and select the employees, we should regard education level as a consideration, Furthermore, we should also encourage our employee to take advanced courses Another research also discovered that the personality characteristics will influence the effect of implementing learning organization; therefore, when the Medical Organizations recruit and select the employees, we should include the personality characteristics for the reference in order to find suitable employees in Medical Organizations.