護理人員的工作滿足對工作輪調與組織承諾的中介效果－－以南部醫學中心為例

Mediating Effect of Nurses’ Job Satisfaction on Job Rotation and Organizational Commitment – Example of the Medical Centers in Southern Taiwan

長期以來，護理人員工作壓力大、流動率高，故透過工作輪調制度，是否有助於增進護理人員工作滿足感，使其認同組織價值目標，並願意持續留任於服務機關中，且樂為組織效力，為本研究之主要動機。雖然國內對於工作滿足之研究甚多，但針對護理人員之工作輪調、工作滿足與組織承諾間關係之探討卻寥寥無幾。故本研究以南部兩家醫學中心之護理人員為研究對象，探討護理人員工作輪調對其工作滿足與組織承諾的影響，問卷發放450份，共得有效問卷300份，有效回收率為66.7%。研究結果發現：除了工作輪調會提昇工作滿足外；同時發現護理人員的工作滿足也會增加對組織的承諾（即工作滿足對工作輪調與組織承諾間具有正向中介效果）。

Over a period of time, due to stress, the turnover rate of nursing personnel has been rather high. The motive of this study was to investigate whether the job rotation system would encourage nursing personnel to understand, relate and share the vision of the organization, consequently increasing their job satisfaction and stimulating them to willingly remain in their jobs and commit themselves to the organization. Despite the fact that there have been plenty of domestic studies on job satisfaction, very few were addressed to the relationship among nursing personnel’s job rotation, job satisfaction, and organizational commitment. 450 questionnaires were distributed to the nursing personnel of two medical centers in Southern Taiwan, in order to explore the effect of nursing personnel’s job rotation on job satisfaction and organizational commitment. With a valid return rate of 66.7%, 300 valid questionnaires were used in this study. The results provide that job rotation indeed enhances the job satisfaction, and job satisfaction also increases the nurses’ commitment to the organization (that is, job satisfaction has positive mediating effects on nurses’ job rotation and organizational commitment).