設計師之個人知識管理、工作效能與設計績效間之關係探究

A Study on the Relationship among Personal Knowledge Management, Work Efficacy, and Design Performance of Designers

本研究以從事平面設計相關工作的設計師為研究對象，透過問卷調查方式進行，旨在探討設計師之個人知識管理、工作效能（含工作成效及工作感受兩個構面）與設計績效間之關係，以及不同職務類別及組織類型之設計師在個人知識管理施行上是否有差異，期能從中歸納出其間之關係，俾供設計組織或設計師參考。結果顯示：個人知識管理施行狀況會受到職務類別及組織類型之背景因素所影響；兼任管理者的設計師，其在個人知識管理各構面之施行狀況均較優於職務僅為設計師者；設計公司的設計師在個人知識管理大部份構面之施行狀況皆較優於其它組織類型之設計師；個人知識管理對個人設計績效、工作成效及工作感受均產生正向影響，且個人知識管理會透過個人工作感受對個人工作成效產生正向影響，然個人知識管理卻不會透過個人工作感受及工作成效對個人設計績效產生影響，此外，個人工作感受會對個人工作成效產生正向影響，然個人工作感受卻不會對個人設計績效產生影響，且個人工作成效亦不會對個人設計績效產生影響。

This study took graphic designers as the target of investigation and was carried out by the questionnaire method to explore the relationship among personal knowledge management, work efficacy (including work perception and work effectiveness) and design performance. Designers of different background attributes were also compared regarding their personal knowledge management. It is hoped that the findings can serve as a reference for design organizations or designers. The results revealed that personal knowledge management implementation is influenced by contextual factors such as a designer's position in an organization and organizational type. Designers that hold a managerial position implement knowledge management better than those that do not. Moreover, designers that work for design firms implement personal knowledge management better than those that work for other types of organization. Furthermore, personal knowledge management exerts a positive influence on personal design performance, work effectiveness, and work perception. In addition, personal knowledge management has a positive influence on personal work effectiveness through personal work perception, but not on personal design performance through personal work perception and personal work effectiveness. Besides, personal work perception has a positive influence on personal work effectiveness, but not on personal design performance, and personal work effectiveness does not have a significant influence on personal design performance.