身心障礙者就業性家庭支持服務的內涵與遞送分析：以臺中市為例

The Conceptualization and Delivery of Employment-Related Family Support Services for Individuals with Disabilities: Taichung City as the Example

活化身心障礙者的就業能力與就業機會，是臺灣近年來於身心障礙政策與服務規劃的重點。支持性就業服務就是提供給身心障礙者在進入競爭性就業市場時所需要的支持與協助。然而，身障者對服務的使用態度、就業動機與工作態度等，都會受到身障者的重要他人所影響，尤以家人為甚。因此，臺中市政府於2011 年及2012 年間進行了兩項委託研究，來瞭解身障者家庭於身障者就業過程中所提供的支持樣貌，以及如何提升家庭對身障者就業的支持功能。本研究的主要目的是整合兩項研究中的焦點團體訪談資料，分析比較不同的研究參與者對家庭支持服務的觀點與態度，建構出就業性家庭支持服務的概念內涵，並進而探討此支持服務在遞送過程中所面臨的衝突與挑戰。研究結果呈現出就業性家庭支持服務的特質及不同的參與者對就業性家庭支持服務的觀點差異，以及於體制面向和實務面向所構成的服務困難與挑戰。最後，研究者對就業性家庭支持服務的遞送提出建議。

Enhancing the employment capacity and opportunities of individuals with disabilities has been emphasized in the development of disability policy. Supported employment options enable individuals with significant support needs to become employed in the community. However, the family plays an important role in determining the employment outcomes of individuals with disabilities. Taichung City granted two research projects in 2011 and 2012 to understand how families support their family members with disabilities in the employment process and what families need to enhance their supportive capability. The research integrated the data collected from focus groups of the two research projects in order to conceptualize the employment-related family support services, as well as to analyze the challenges regarding the service delivery. The results indicated the characteristics of employment-related family support services from different perspectives, and delineated the support demanded by families as well as the support supplied by the practitioners. In addition, the challenges in terms of institution and practice were analyzed. Suggestions were followed to improve the service delivery systems.