高雄市駐校心理師服務現況與困境之分析研究

An Analysis Study on the Current Service Situation and Difficulties Faced by the Counseling Psychologists Working in the Kaohsiung Elementary Schools

本研究主要是探討高雄市駐校心理師進入校園服務的現況與困境。在研究訪談對象上採取立意取樣，共訪談三位駐校心理師，研究程序分為研究準備階段、 資料蒐集階段、資料分析階段以及研究完成階段，使用為持續比較法將龐大的資料不斷分析、比較、歸類，最後形成主題，如此共得到七點結論：1.駐校心理師皆有被督導及參加專業訓練的需求。2.學校會轉介嚴重特殊的個案給駐校心理師。3.駐校心理師的服務形式以個別諮商與提供諮詢為主。4.駐校心理師在學校的生態系統中，具有中立與潤滑的功能，同時也需連結校內外相關專業協同合作。5.駐校心理師在實務上遇到與老師溝通困難、專業意見及成效不被認同及家長逃避等困境。6.目前諮商心理專業在校園中呈現兩極化反應的現象。7.有效的專業諮詢是提升駐校心理師諮商專業服務成效的重要方法。最後研究者根據此七點結論提出四個面向的建議，分別為：1.針對駐校心理師到校服務可能所需具備的專業能力加以培養。2.建構諮商專業在學校的被認同。3.強化駐校心理師生瞭解生態系統觀的工作內涵。4.高雄市駐校心理師制度之調整。每個向度並提出具體做法。

This study was aimed to explore the current service situation and difficulties faced by the counseling psychologists working in the elementary schools. Three counseling psychologists were interviewed. Seven conclusions were drived from the qualitative analysis. 1. The counseling psychologists working in the elementary schools needed to be supervised and to attend professional trainings. 2. The schools transferred the severe and special cases to those counseling psychologists. 3. The major service forms of those counseling psychologists individual counseling and consultation. 4. In the school ecosystem, the counseling psychologist acted as the neutral and socially lubricative role and needed to link the relevant professional collaborations inside and outside the school. 5. The difficulties met by the counseling psychologists included hard communication with the teachers, unrecognized professional opinions and effects, and avoidance of the parents. 6. In the schools, the expertise in counseling psychology received situation of pros and cons. 7. Effective professional consultation was an important way to improve the professional service effects of the counseling psychologists working in the elementary schools. At last, the researchers submitted the following recommendations in accordance with the seven conclusions. 1. Cultivating the professional ability of the counseling psychologists working in the elementary schools. 2. Constructing for the sanction of the expertise in counseling psychology. 3. Helping the counseling psychologists working in the elementary schools reinforce the understanding of the work mode that is with the ecosystem view. 4. Adjusting the system setting up for the counseling psychologists working in the elementary schools. And concrete measures were submitted on each dimension.