照顧服務員留任意願因素之探討——以臺北縣市長期照護之機構為例

Factors Associated with Nurse Aides Who Willingness to Retention : Example of Long-Term Care Facilities in Taipei

Taiwan has an aging population, which means the need for long-term care is increasing. Long-term care is a human-oriented service industry whose main manpower is provided by health care workers; therefore, the purpose of this research was to focus on the factors associated with nursing aides who are willing to stay on the job in order to improve the quality of patient care. Data were collected between March and April 2003 using cross-sectional study design and based on a questionnaire. Research samples were taken from 196 nurse aides from 15 long-term care facilities located in districts of Taipei city. The results showed that (1) there was a statistically significant negative correlation between nursing aides' level of education and willingness to stay on the job(r =-.24, p<.01); (2 )there was a statistically significant positive correlation between nursing aides' work experience (r=.16, p<.05), health condition (r =.18, p<.05) , and willingness to stay on the job; (3) there was a statistically significant positive correlation between bed occupancy rates and nursing aides' willingness to stay on the job (r=.31, p<.01); (4) there was a statistically significant positive correlation between nursing aides' job satisfaction and willingness to stay on the job (r =.63, p<.01). According to the results of regression analysis, the predictors of willingness to stay on in long-term care are level of education, bed occupancy rates, and job satisfaction (40% of total variance). It is hoped that this information will be applied to future policy development of retention strategies in long-term care in Taiwan.