| 中文摘要 |
本研究之目的係在探討護理長衝突來源及其可能採用處理型態之相關性，以及影響護理長處理衝突的相關因素。 藉由橫斷面調查方法 （Cross-sectional survey），以臺北地區地區以上教學醫院，服務滿六個月之護理長為研究對象。研究工具為「衝突來源量表」與「衝突處理型態量表」，係結構型問卷，採 Likert 五分法計分。本研究採方便取樣，共發出問卷 280 份，有效回收率 85 ％。 研究結果發現：（一 ） 護理長衝突來源依序為人際因素、組織因素、個人因素。（二 ） 護理長衝突處理型態依序為整合、妥協、讓步、逃避、支配。 （三 ） 護理長的教育背景、所服務醫院之評鑑級數與衝突處理型態呈顯著的差異。（四 ） 護理長的年齡、護理工作年資、擔任護理長年資與衝突處理型態有顯著的差異。（五 ）護理長衝突來源中的「人際因素」及「組織因素」與衝突處理型態呈顯著的差異。研究結果證實：護理長衝突來源乃以「人際因素」占第一位，而「整合」的處理型態最能解決衝突。建議單位護理主管可盡量避免來自「人際因素」的衝突，並加強「整合」的衝突處理能力。The purpose of this study was to determine the relationship betweenconflict sources and conflict management types among head nurses. The study usedcross-sectional method. Subjects were recruited from area hospitals in Taipei.Inclusion criteria were had nurses with more than six months' practicalexperience. Conflict Source Scale and the Rahim Organizational ConflictInventory- Ⅱ (ROCI- Ⅱ )were used for data collection. Two hundred and eightyquestionnaires were sent out with a return rate of 85%. Major findings of thisstudy were as follows:(1)The sources of conflict perceived by head nurses were, in order of frequency, interpersonal, organizational and personal factors.(2)The conflict managment types used by head nurse were, in order of frequency, integrate, compromise, oblige, avoid and dominate. (3)Education background, andtype of institution were significantly associated with types of conflictmanagement. (4) Age, years on the job and years in administration weresignificantly associated with types of conflict management. (5)interpersonal andorganizational factors were significantly associated with types of conflictmanagement. This research came to the conclusion that the leading conflictsources perceived by head nurse wree interpersonal, and the leading of conflictmanagement types used by head nurse were integrate. Suggested that head nursescan avoid interpersonal conflict as possible, and enhance conflict managementperformance of integrate type. |
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