降低護理部人力招募工時之專案

Increasing the Efficiency of Nursing Recruitment

醫院護理人員離職率居高不下，導致護理部門常須招募新進人員，招募過程流程繁瑣，作業耗時，使承辦人員深感困擾。故本專案旨在降低本院護理部人力招募作業之工時，並提昇作業效率。專案主要方法是利用流程程序圖的品管手法，配合人力招募資訊系統開發，並於專案實施後3個月進行評值。結果顯示：原先18項程序縮減為14項，平日履歷整理作業由每天平均68.0分鐘降至8.1分鐘，平均每次面試作業時間由499.7分鐘縮短為199.8分鐘，每次面試整體流程作業時間共節省約6小時工時，確實達成預定目標，對於降低護理部人力招募工時，提昇護理行政在人力資料庫的管理有明顯助益。

Loss of nursing staff is the most significant problem in our nursing department. Such staff turnover seriously impacts the patients and the quality of nursing care. The loss of nurses frequently imposes extra recruiting tasks on other employees in the nursing department. This project was designed to increase the efficiency of recruiting and to reduce the amount of working hours per nurse. We created a flow chart and quality control methods to develop new standard procedures for a recruiting system. Statistical data gathered from 2005/08 to 2005/11 revealed that, after implementing the new system, recruiting tasks had been abridged from eighteen to fourteen items. Time spent collecting and analyzing personnel resumes was reduced from 68 to 8 minutes. The average time per interview dropped from 500 to 200 minutes. The results showed that this project saved 6 hours from the total time spent on recruiting. Moreover, the efficiency of nursing staff management was improved using the new flow chart and recruiting system.