臨床探究下的組織文化：以一個學生營隊的介入歷程為例

The Team-building Process of College Student Leaders: An After Action Review and Reflection

本文的實徵資料乃取材自第一作者（以下自稱筆者）擔任一個幹訓營指導老師的經驗，起自由原本應邀擔任講師，後來決定以訓練架構以及團隊學習的理論，更深的涉入該籌備過程，直到辦完活動，進行實務與歷程的反思。全文在說明筆者對本案的定性、目標與理念之後，先鋪陳故事，說明筆者如何建立關係與取得角色、如何觀察、接觸、嵌入而後深入核心、如何扮演變革觸媒，並進一步的發展全體成員的歷程。而後，再以組織文化之意識進行行動歷程之反思，以浮現並描繪團體文化的主題與內涵、文化發展與改變的過程與機制。最後，鋪陳筆者做為行動者的個人反思，尤其是指出介入歷程中顧問的立場採取與價值涉入的議題。本文記錄並反思一個與團體改變有關的歷程。為了發展改變的策略，因而同時進行文化的探究，並且藉由反思與行動，來測試諸此認識的有效性；由此而言，介入歷程同時亦為探究歷程，尤其是有關團體（組織）文化的課題。

The first author was invited to give some lectures about leadership and team-building in a training camp, which was held by the former chairs and vice-chairs of department unions for the successors and their main partners. When he took part in the administration process with those college student leaders, he was shocked by the language and rituals they acted. Those artifacts revealed somewhat assumptions those were just not compatible with a learning team. Therefore, he tried to initiate a team-building process and also introduced a complex of different assumptions. By reviewing the action, the authors try to respond the works of Edgar Schein, which proposed a dual process of OD action, on the one hand is intervention and on the other hand, the organizational culture study in clinical perspective. They argued that he who did somewhat OD intervention, especially for those deep changes, ought to generate a rapport and collaborative inquiry, in which the consultation relationship of both sides would involve their reflection on cultures of their own and others’.