英文摘要 |
The purposes of this study were to investigate the OPD nurses’ susceptibility to job stress events and the relationships between the OPD nurses’ personal characteristics and job stress events. This study was done by questionnaires sent to nurses working in OPD, who were randomly selected from district hospitals or larger hospitals in central Taiwan. A job stress events scale was developed by the author by reviewing literature and focus on OPD work-related characteristics. Two hundred and eleven effective questionnaires were collected and analyzed by SPSS software. Result showed that the job stress was on a medium level. Factors associated with job stress events included nurses’ age, number of children, years of nursing experience, years of working unit experience, and whether there were night clinics at present. In all hospitals, “VIP asking for cutting in to see the doctor” caused the highest level of job stress, while “Patients often rush in to inquire because of impatience” was the most frequent cause of job stress. The level and frequency of stress were positively associated. The results of this study suggested that registration number of OPD patients should be reasonably limited, and the doctor should be on time for their clinical sessions. A flexible shift schedule is also needed in order to reduce the stress of OPD nurses and promote patients’ satisfaction. |