情境故事法運用於跨領域合作的問題與影響

The Influence and Problems of Scenario Design Approach on Multi-disciplinary Collaboration Design

因應全球化的經營模式與競爭，跨領域合作已逐漸取代傳統的個人運作模式。跨領域團隊擁有許多同質性團隊所沒有的先天優勢，但也必須面對因異質性所產生的問題。本研究運用具有「使用者為中心」理念與視覺化溝通特性的情境故事法，進行跨領域的合作設計教學，藉此了解跨領域合作設計的問題，並探討情境故事法對於跨領域合作設計團隊的影響。問卷調查與訪談發現，跨領域團隊運作過程的問題包含，因成員異質性背景所產生的溝通問題，團隊領導者與人員專業比例，和過程中共識的形成與概念分析和評估等三項。而情境故事法則可以作為溝通的媒介，有效地幫助跨領域的設計團隊，進行設計思考與概念上的溝通，並可有效地協助工程領域的學員，順利進入設計運作流程。另外，執行情境故事法最重要的部分是確實地定義使用者，經由實際的使用者觀察，確認相關的定義與需求。本研究成果可以作為情境故事法教學時的參考，藉以提升設計教育的品質。

For increasing global competition, multidisciplinary collaboration has replaced individuals in design projects. A multidisciplinary team has many advantages that a homogeneous team does not possess, but there are also problems from the heterogeneous collaboration. This study utilized Scenario Design Approach, featuring user-center concepts and visual communication, in a multidisciplinary collaborative design course. We intended to understand the problems in multidisciplinary collaborative design courses and influences of Scenario Design Approach on resolving these problems. By questionnaires and interviews, we found the problems in a multi-disciplinary team, including communicative difficulties caused by heterogeneous backgrounds, team compositions, leadership and consensus, and conceptual evaluation. However, Scenario Design Approach can be the media to facilitate the communication in a multi-disciplinary design team and to help students with engineering background to get involved in the design process smoothly. The vital part of using Scenario Design Approach is to obtain precious user definitions from realistic observations. The cons and pros of using Scenario Design Approach and multidisciplinary collaboration could be implemented in design research and education to improve the design quality.