影響工安滿意度因素之研究－－我國石化業之實證

The Study of the Factors That Affect Industrial Safety Satisfaction-An Empirical Study of Petrochemical Industry in Taiwan

國內石化工業最近工安事故頻傳，造成許多人命及財產的損失，激發本研究探討工安事故根本原因之動機。本研究從組織文化、個人因素以及管理層面來研究當前石化工業的工安問題。研究結果發現「安全管理」、「品質管理」與「勞動條件」對員工工安滿意度有顯著正向的影響。在不同組織特性方面，顯示民營企業與中小企業員工認知公司在安全管理、品質管理與承包商管理上較公營企業與大型企業佳。在不同員工特性方面亦顯示負責工安、環保或品管職務人員的安全態度與安全習慣均優於其他職務人員，且員工參與工安訓練次數愈多者，其安全態度、安全習慣、安全管理與品質管理的認知較佳。

In recent years, petrochemical accidents have become improtant issues in Taiwan.It motivatedthisstudyto investigatethefactorsbehindthe accidents, and to suggestthe possiblesolutionsto cope the tragedies.This study focuses on the effects of organizationalculture, personalfeatures, and managerial system on the industrial saafety. It found that the safety management of the firms, the qualityof generalmanagement, andtheconditions of work environments, has positive effects on the safety satisfaction of individual employee.The results showed that the quality of safety management, and general management, and the management of subcontractors in industrial safety of private and smaller firms is comparativelybetter than that of public and larger firms. Thestudyalsoshowedthatthefactors ofsafetyobligation,accident environmentprevention, and managerialqualitycontrolwere more significant thanthe factorof positionin termsof theirimpacton employee'ssafety attitudes.And firms that provide better safety trainingprogramshave better results on enforcingtheir employes'ssafety attitudes, safety management, and quality management.