從平衡計分卡觀點剖析組織知識管理機制與組織效能之關聯

The Relationships between Knowledge Management Mechanisms and Organizational Effectiveness from the View of Balanced Scorecard

知識管理是目前知識經濟領域之重要議題。本研究主要在剖析知識管理流程與知識管理滿意度兩者在知識管理過程中所扮演的中介角色。問卷受測者以公司管理階層人員為主，透過問卷調查蒐集資料，有效問卷54 份，以層級迴歸進行資料分析。結果發現，在直接影響方面：組織文化之成員合作與成員信任對於知識記憶、分權化組織結構對於知識取得、轉換式領導風格對於知識取得與記憶、交易式領導風格對於知識學習，以及資訊科技對於所有知識管理流程；知識分享與記憶對於知識管理滿意度，有顯著性的影響。在間接影響方面：知識管理流程之知識分享確實扮演資訊科技與知識管理滿意度之中介角色。可見，企業在實施知識管理的同時，除強調組織之知識管理基礎建設外，更重要地，應重視成員之知識分享，以提昇員工對於知識管理活動之滿意度。

Knowledge management is an important issue in the domain of knowledge-based economy. In the study, we explored the mediating effects of the knowledge management processes and knowledge management satisfaction between knowledge management infrastructures and organizational effectiveness. We collected data by questionnaires and used hierarchical regression analysis to conduct the data. The results indicated that organizational culture, structure, leadership, and information technology had significantly effects on knowledge management processes. Furthermore, it appeared that knowledge sharing plays mediating roles on knowledge management infrastructures of IT and knowledge management satisfaction. Therefore, we suggest that organization should enhance IT of knowledge management and knowledge sharing to improve knowledge management satisfaction.