英文摘要 |
In recent years, along with economic development, a wide range of factors such as: continuously increasing national income, increasing available leisure time, NT dollar appreciation, simplified procedures for traveling abroad, strong international tourism market promotion, the resolution of ROC government in October 1987 for Mainland tourists to visit relatives, government's weekly rest announcement in 1999, and the implementation of two-day weekends from the year 2001 have considerably driven people' entertainment trend and dramatically stimulated the annual number of people traveling abroad. Due to the growing number of tourists, intense travel industry competition, and marketing activity innovations, it is important to know how to occupy a place in the tourism industry, organize and conduct promotional activities, improve organizations' visibility, and increase travel agencies' market share are important concerns. Therefore, in order to satisfy consumers, it is of great need for tourism industry to continuously improve services to attract customers' repurchase intention. As such, this study aims to take Hsing Wu University's students with direct tourism product purchase experience from travel agencies to be main research samples to explore consumers' service satisfaction. Through research methods and study design, the results support the proposed theoretical model and prove the mutual influential relationships among PZB's five dimensions. The study finds that travel agencies' service quality has a significant positive impact on university students' tourism product consumption willingness. In practice, this study hopes to effectively assist the tourism industry in designing tourism products according to customers' point of views. It is noteworthy that in addition to travel packages' tourism service quality, tourism website service quality also needs more focus in order to create greater competitive advantages for the tourism industry to provide consumers with the most satisfactory products or services. |