英文摘要 |
Prior researches indicated that knowledge externalization and internalization have a positive influence on KM effectiveness. However, as soon as knowledge loss occurs from knowledge externalization to internalization, it will affect KM effectiveness. The purpose of this study is to exploit the issue of knowledge loss from knowledge externalization to knowledge internalization. Research methods including qualitative and quantitative approaches were conducted in this study. In qualitative methods, deeply interviews and content analysis were used to develop the concept of knowledge loss which serves the basis of the related dimensions. In quantitative methods, the questionnaire survey was used to examine the determinants of knowledge loss. Statistical methods include exploratory factor analysis, confirmatory factor analysis, reliability analysis, paired-samples T-test and structural equation modeling. The research results indicate that there are significant differences in the perceived difficulty and perceived priority among different knowledge types in the process of knowledge externalization and internalization. The perceived difficulty of knowledge externalization/ internalization and perceived priority of knowledge internalization have significant effect on knowledge loss. The findings imply that the knowledge loss caused by the perceived difficulty and perceived priority would occur in the process of knowledge externalization and internalization. The major contribution of this study lies in developing the concept of knowledge loss and its determinants. The perspective will clarify and expand the thoughtfulness of knowledge internalization and externalization, therefore to offer some implication for the effective diffusion of management knowledge. |