公司承諾實施綠色資訊科技之探討－－以筆記型電腦產業為例

The Companies Commitment of Green Information Technology Implementation in Notebook Computer Industry

本研究提出在虛擬環境中與顧客建立長期關係的方法，包括提供關係結合方式， 關係品質，和網路忠誠度之間的關係，同時也決定在不同的產品類型下那種關係結合的方式會導至較高的關係品質。研究結果顯示，所有三種關係結合方式不管是在那一種產品類型下對於關係品質都有正向影響。財務性結合方式對於關係品質及網路忠誠度的影響，在搜尋型產品中會比在經驗型和信任型產品影響來得大；社會性結合對於關係品質的影響，在經驗型和信任型產品中會比在搜尋型產品影響要大；結構性結合對關係品質的影響裡，在信任型產品裡的影響，會比在經驗型和信任型產品中的影響來得大。此外，若商家能與顧客擁有較好的關係品質，將會導致較高的網路忠誠度。

This study suggests the way to build long-term relationships with customers in a virtual environment, including providing the relationship among relational bonds, relationship quality, and e-loyalty, while determining which bonding strategies lead to higher relationship quality in different products. The results suggest that all three relational bonds have positive impacts on relationship quality across three categories while relationship quality has a positive impact on e-loyalty. Besides, financial bonds are more powerful in affecting relationship quality and e-loyalty for search goods/services than for experience and credence goods/services. Social bonds are more important for experience and credence goods/services than for search goods/services in the impact on relationship quality while structural bonds influence relationship quality more greatly for credence goods/services than for search and experience goods/services.