英文摘要 |
This research examines the moderating role of online gamers’ psychological traitsvariety seeking and risk taking on the relationship between gamers’ perception of service quality and interactive relations, switching cost, alternative attractiveness, and their switching intention. In addition, this study further segments on-line gamers into payment and nonpayment subgroups, and examines the difference of their moderation. Multiplayer Online Role-Playing Game players were used for empirical testing. For the payment group, the results show that switching intentions tend to increase as the attractiveness of the alternative games increases. On the other hand, player switching intentions tend to decrease when they perceive high switching costs. However, the moderation effects of the psychological traits were not supported in this group. For the nonpayment group, the results show that switching intentions tend to increase when the attractiveness of alternative games increases. Both variety seeking and risk taking positively moderates the relationship between alternative attractiveness and switching intentions. Furthermore, the interaction effect of variety seeking and risk taking moderates the relationship between alternative attractiveness and switching intention. The results offer online gaming companies strategic insights concerning the product development strategy and the deployment of marketing resources. |