從跨層次動因探討資訊系統後採用階段行為之研究

Understanding the Antecedent Factors of Post-Adoptive Behaviors: A Multilevel View

「後採用階段行為」影響企業資訊系統使用的成效甚鉅，然而過去針對此一議題作探討的研究有限，而且多以微觀角度探討個人因素對個人行為的影響。基此，本研究整合「組織學習理論」與「體制理論」，從宏觀角度探討組織的體制因素與組織的社會因素對「後採用階段行為」的影響，並提出一跨層次理論架構以及相關研究命題。綜合而言，本研究指出組織中不同的組織社會氛圍型態會導致組織中形成不同類型的「後採用階段行為」，例如探索與複用行為；而此社會氛圍型態又受到高階管理者領導風格、組織結構與資訊系統建構取向所影響。

It is suggested that the use of enterprise information systems is highly influenced by the "Post-adoptive Behaviors". However, there is only limited research which focuses on the micro perspective. Build on organizational learning theory and institutional theory, this research intends to fill in the gap of knowledge by providing a cross-level theoretical framework and relevant propositions to discuss the influence of institutional and organizational social factors on the "Post-adoptive Behaviors" from a macro perspective. Research findings suggest that different organizational social climate would induce different organizational post-adoptive behaviors, e.g. exploitation and exploration behaviors. Further, top management leadership, organizational structure, and information system development strategy also have impact on the types of organizational social climate.