A Holistic Perspective on the Performance Implications of Strategic Alignment in Knowledge Management

以整體觀點探討知識管理策略配適對績效之影響

近年來資訊科技對有效知識管理活動的重要性被廣為注意。資訊科技與知識管理的配適一直是高階主管關切的重要議題。然而這兩者的配適並未經常產生正向的組織績效，這是由於知識管理策略與人力資源策略是相輔相成的，且必須與資訊科技策略整合在一起。因此，有效地連結資訊科技策略、知識管理策略與人力資源策略可以達到良好的組織績效。源自策略配適的概念，本研究提出一個知識管理策略配適模式，在此模式中三種策略同時存在。本研究採用調查研究法，問卷對象為天下雜誌所列國內具規模之企業，共蒐集161份有效樣本。策略配適採用共變分析及特徵偏離分析來驗證結果，本研究結果顯示此三種策略之策略配適會對組織績效產生顯著性地影響，本研究亦提出建議與未來研究方向。

Recently, the importance of the information technology (IT) for effective knowledge management (KM) activities has been noted. The match of IT and KM is an important concern for executives. However, their efforts do not always yield positive organizational outcome since enough exceptions indicate that knowledge management strategy and human resource management (HRM) strategy are interdependent that must be integrated with IT as a whole. Consequently, a linkage of effective IT strategy and KM strategy that are consistent with HRM strategy is the key to reduced costs, which in turn, will achieve a higher performance. Drawing on the concept of strategic alignment, this study proposes a KM strategic alignment model within which KM strategy, IT strategy, and HRM strategy, coexist. Survey research method is employed in this study. Empirical data for hypotheses testing are collected from top-ranking companies in Taiwan, yielding 161 valid samples. Performance implications of strategic alignment are examined using covariation and profile deviation approaches. The results suggest that strategic alignment among these three strategies contributes to business performance. Based on the research results, meaningful findings and conclusions are described and suggestions for future research are proposed.