知識管理基礎建設與知識管理能力對組織績效之影響－－以臺灣電力公司為例

The Influences of Knowledge Management Infrastructure, Knowledge Management Capability upon the Organizational Performance-An Empirical Study of Taipower Company

隨著資訊科技的日新月異與網際網路的蓬勃發展，知識管理儼然對企業構成相當大的挑戰，更是企業決勝的主要議題。本文針對知識管理的理論進行深入的研究，並且歸納出知識管理基礎建設、知識管理能力和組織績效間的重要影響變數，針對台電供電系統全省供電區營運處員工進行問卷調查，並採用結構方程模式進行資料統計分析。結果發現在整體模式的探討中，發現影響台電公司組織績效總效果，依序為知識管理基礎建設、知識管理能力。此外，研究並發現建設知識管理基礎是提高台電公司組織績效最重要的因素。因此本研究認為加強知識管理基礎建設是台電公司的當務之急。

With fast changing in the information hi-tech each passing day and flourishing development in the internet, knowledge management seems to constitute a rather big challenge to the enterprises. But on the contrary, it becomes a main topic of debate for their success as well at present and in the future. This research was to explore those documents presented and published by the scholars, home and abroad, to research thoroughly the theory aimed at knowledge management, and to induce some variables affecting the relationship among knowledge management infrastructure, knowledge management capability and organizational performance. The questionnaire was also conducted to investigate staff of power supply branches in Tai power electrical power system. When the data was filled out and inputted the computer item by item, the Structural Equation Modeling was utilized to compile statistics and make analysis of it. To Tai power Company, in exploration of the model of this study, it was found the factors, greatly influencing a company's performance and achievements, in turn was knowledge management infrastructure and knowledge management capability. Apparent to all, the knowledge management infrastructure was a critical element in the enhancement of organizational performance. Thus, one conclusion was drawn in this paper that the urgent matter facing Tai power was how to strengthen his knowledge management infrastructure.