Activity-Level Information Systems Usage and Distribution Center Performance

活動層級資訊系統之使用與物流中心績效

在科技一日千里且不斷更造的競爭環境中，物流業者亦試圖應用科技來改善物流績效，由於創新所帶來的效益仍然不明確，而此種情形減緩了廠商對於新科技的採用，因此有必要進一步研究科技對於物流公司所造成的衝擊，透過科技對於物流績效影響的量化分析，將可提供物流業者應用科技之參考。本研究的主要目標為調查活動層級資訊系統之使用，及其對於物流中心績效的影響，為了深入探索上述主題，研究中透過問卷調查來評估應用資訊系統與物流績效的相關性，其中樣本共包含54個物流中心。本論文提供關於科技效益的實用建議，並提供在物流活動中採用資訊系統之方針。

Technologies and innovations emerge quickly in the business world. Logistics firms also attempt to improve performance by adopting technology. However, since the benefits of innovation can be rather intangible, this has slowed the adoption of new technology. Therefore, there are needs for studies that quantify the impacts of technology utilization on logistics companies. Quantifying effects on logistics performance will assist companies in deciding whether to use certain technologies. The primary purpose of this study was to examine empirically the impact of activity-level information systems adoption on the perception of distribution center performance. To address the primary aim, a questionnaire-based survey was conducted to determine associations between information systems usage and distribution center performance. Data were collected on a sample of 54 distribution centers and warehouses. The paper provides practical recommendations relating to technology benefits and whether to use information systems in certain logistics activities.