英文摘要 |
Enterprise Resource Planning (ERP) software enables enterprise integration with processes embedded in the application. Business users adapt to the standard software processes in order to eliminate the high customization costs. Business Process Management (BPM) software supports inter-and-intra enterprise integration with process modeling and designing tools incorporating various B2B integration standards. Since the software intends to adapt to various process designs with standard process representation, business users assume the responsibility of the integration success. Managing these two types of integration software requires different user focus and capabilities. As business operations emerged to networked integration, ERP user organizations are approaching both ERP and BPM software for flexible cross-system integration. By consolidating researches on user skills and responsibilities of both general information systems and ERP/BPM systems this research builds structured tables for understanding the required capabilities of ERP and BPM systems. By means of in-depth interview with eight project managers who have managed more than thirty ERP and BPM software projects in total, this research concludes with suggestions on the users role and capabilities required for these two types of process integration systems. The results indicate that ERP system users are more responsible for the overall success of the project, and BPM system users are more responsible for the success of the redesigned processes. Users of both ERP and BPMS require new skills in managing the project as well as process analysis, design and measurement. As businesses are moving on to networked competition, business users are faced with increased responsibilities in managing internal integration and external alliances. The capability of process and data analysis, strategic alignment and process change management are highly required for business users to take advantage of the process integration software. |