Virtual Team Performance of Web - Mediated Communication Systems

網際網路群體溝通系統之虛擬團隊績效

網際網路群體溝通系統在組織內與組織間，提供不同的電腦輔助方式，以利團隊成員溝通。由於該系統的高度方便性與功能性，越來越多的企業組織，利用它來支援群體決策制定的工作。然而，由於過去以網際網路為基礎的協同科技還在草創階段，文獻中少有記載此類系統應用的價值與效益。本研究昌在審視不同的情境下，網際網路群體溝通系統之虛擬團隊績效，並作有系統的分析。首先，我們提出一個以理論為基礎的研究架構，然後再在實驗室模擬各種不同的溝通模式，以觀察虛擬團隊成員間的主動與其團隊績效。從我們的實驗中，收集到的資料顯示，網際網路群體溝通系統可以和傳統面對面的會議，在解決結構化的決策問題時，能產生類似的效益。同時，使用此網際網路群體溝通系統，亦可增加虛擬團隊成員的滿意度。

Web-mediated communication systems offer alternative ways of computer-aided communication within and across organizational contexts. Due to the high portability and functionality of such Web-mediated communication systems, more organizations are using this technology to support their group decision-making tasks. However, it is rare in literature for researchers to document the value of such Web-mediated communication systems. This study aims to investigate the virtual team performance of the Web-mediated communication systems among various contexts, and to study the performance systematically. First, a theory-based framework is proposed, and then an experiment is conducted. Results from the experiment show that Web-mediated communication technologies can be used as effectively as face-to-face meetings in terms of group decision making for various structural decision tasks. At the same time, the efficiency of Web-mediated communication systems increases the satisfaction of all participants.