學校行政人員「潛溝通」行為探討

An Inquiry into School Administrators' Hidden Communicative Behavior

溝通是學校行政的靈魂要素。學校行政人員的溝通行為，有些是發動者「覺察」和「意圖的」，有些則是其自己「未能覺察」和「非意圖的」。從溝通發動者的角度加以探討，學校行政溝通的研究，不僅需要留意溝通者自己「意圖」和「能察覺到」的溝通行為，更需要關注自己在溝通時「未意圖」和「未能覺察」的「潛溝通」行為現象。缺乏對於後者的探究，不僅不利於對溝通行為的完整了解，甚至有時會造成不良的溝通成效而不自知。檢視文獻，國內學者對於潛溝通行為的研究頗為缺乏。本文因而指出探究此一主題的必要性，並從完形心理學、周哈里窗（Johari Window）、陰陽辯證、解構、功能、俗民認識、心理牢籠和行動反省等立論，分別剖析潛溝通行為的立論基礎。接著，舉述分析若干潛溝通行為的實例藉以了解其梗概和正反功效情形。最後指出研究與反省潛溝通行為的可行途徑，供作未來學術研究的觸媒與學校行政溝通實務者的參考。

Communication has been regarded as the soul of school administration. A comprehensive inquiry of school administrators’ communicative behavior should include both “manifest-intended” and “hidden-not intended” aspects. Neglecting to inquire the latter, school administrators might leave a blind-box in understanding their own communicative behavior, and might be trapped in the un-conceived negative consequences. However, a literature review shows that the hidden communicative aspect has been neglected to inquire by the Taiwanese scholars and school practitioners. This article thus, serving as an academic catalyst, is developed to emphasize the need to do the inquiry, to discuss its theoretical base from different perspectives, to analyze some related cases in order to enhance the understanding of hidden communicative behavior and its effects, and to provide some possible research approaches for scholars and school practitioners.