航運管理系畢業學生就業所需專業職能之研究

A Study of Students' Requirements of Professional Competence at the Department of Shipping and Transportation Management

本研究旨在利用品質機能展開法（Quality Function Deployment， QFD）系統化的探討航運相關產業所應具備之專業能力，文中採用因素分析針對學生對於專業課程需求調查所得資料加以分析，得到四個構面，分別為基本專業核心課程、海空運輸管理課程、國際貿易流程與管理、專業語文能力。將四個因素構面及其包含的航運產業專業能力，導入品質機能展開，進而將學生之需求轉換成航運相關產業專業能力的需求，最後利用品質屋建構可提升航運相關產業員工專業能力之可行方案執行的優先順序。本論文之研究結果顯示航運管理急需改善的五個專業課程為：航業英文、商用英文、不定期航業經營、海上保險、定期航業經營。

This study uses Quality Function Deployment (QFD) to investigate students' requirements of professional competence requirements in shipping related industries. A factor analysis was employed to identity professional courses into four constructs: basic core curriculum, marine and air transportation management, international trade processes and administration, language proficiency. Quality Function Deployment was applied to these four constructs and the professional competencies associated with shipping, to transform the needs of students into the professional competencies required by industry. House of Quality (HOQ) was used to determine the priority for implementing possible solutions of employees' professional competencies. Results indicated that the Department of Shipping and Transportation needs to improve the following five courses: Shipping English, Business English, Tramp Shipping Operations, Marine Insurance, and Liner Shipping Operations.