以IPA方法探討臺灣國際物流發展環境

本文由實際執行或發展國際物流相關業者的角度，探討臺灣國際物流發展環境的現況與所需改善的地方。經由相關文獻探討與物流相關業者的訪談，本研究歸納出25個影響台灣國際物流發展環境的因素。透過對物流相關業者發放問卷，並將問卷結果經過因素分析後發現，25項因素可分成：關務、物流政策、獎勵措施及物流基礎環境等四大構面。本研究以Ridit分析方法配合重要度與績效分析(IPA)，分析四大構面因素改善的優先順序。結果發現，關務構面的因素相對於其他因素，最為填答者所最重視亦是最滿意的構面，而部份物流政策及獎勵措施構面的因素，則是政府所迫切需要改善的重點。

The paper investigates the international logistics development environment of Taiwan from the perspectives of logistics service providers. After literature review and industry interview, we obtained 25 variables for the evaluation. Questionnaires designed with the 25 variables are dispatched to logistics service providers. After conducting factor analysis, we abstract four factors: customs, government policy, incentive plans, and fundamental logistics environment. Ridit analysis and importance-performance analysis (IPA) are formed together to analyze factors to be concentrated or postponed. We found that variables related to customs are considered relatively more important and more satisfied than others and should be kept up with. Some variables belonging to logistics policy and incentives are regarded as important as that of the customs but have lower satisfaction level. From IPA analysis, these variables require special attention from the government for the development of the international logistics environment of Taiwan.