運用DEMATEL方法探討學生口語就業競爭力之強化方案

A Novel Solution Based on DEMATEL Method to Enhance Students's Employability in Oral Communication

An inadequacy of oral communication competency and oral skills in new employees of recent college graduates reveal a discrepancy between business expectations and communication training at technological university students.The teachers of Japanese as Foreign Language (JFL) face a challenge of bridging this gap.Many scholars have found that a successful task performance of an oral report is confounded by speakers' different types of communication apprehension (CA).However,it is difficult to master the control of different types of CA at the same time. Here arises an imperative issue on identifying the most influential type of CA in order to facilitate the development of communication competency in JFL vocational college students with a stepwise manner.To solve this issue,this article proposes an effective method,Decision Making Trial and Evaluation Laboratory (DEMATEL).The research concludes that the generalized-context CA,one type of CA,has the highest intensity.The result is in alignment with both the theory of CA and a recent study on Taiwan company's employees,in which public speaking is the most anxiety-arousing situation.The findings are relevant to the pedagogy of Taiwan's vocational universities in their endeavors to improve students' public-speaking ability in Japanese and hence their employability.在技職院校以日語作為外語學習的系科中，日語演講授課教師認為公開場合的口語報告是職場不可欠缺之技能，但是發現學生口語的溝通能力及技巧普遍不足，希望瞭解加強哪方面才有效幫助教學面臨的困境。許多研究發現，口語溝通的成效與否會受到不同類型的溝通焦慮干擾，但要同時克服各種不同類型的溝通焦慮是相當困難的。為解決此問題，本論文運用DEMATEL法，釐清影響口語公開表達能力最大的溝通焦慮類型為「普遍場合類型」(generalized-context apprehension)，幫助個案技職院校日語科系教師以漸進方式為學生設計有效的日語口說訓練課程,以提高其就業競爭力。