| 英文摘要 |
Since 2012, the European Union’s INNOSERV project has addressed issues like aging societies and immigrant communities through“User Involvement.”This approach aims to engage local stakeholders in community governance. Similarly, Taiwan’s recent community work initiatives have embraced this trend, utilizing strategies such as deliberative democracy and participatory design to adopt user-centered and userinvolved approaches. This study uses qualitative methods to examine two community work organizations in Nantou that are promoting social innovation programs. Through in-depth stakeholder interviews, it explores how these organizations advance innovative services by focusing on user-centered approaches. The findings reveal that organizations use social capital to gather users and employ empowerment strategies to encourage collective action, forming“user involvement.”Additionally, they connect local network communities through social capital and shared values, fostering exchanges and cooperation to provide locally needed services. This approach results in“user-centered”services, empowering users, increasing their engagement in community affairs, enhancing local organizational interaction, and improving service effectiveness. In the long term, user-centered services are more likely to be successful and effective. However, they are perceived as high-cost in the short term, often leading to frustration for service providers given limited resources. Therefore, organizational leaders play a critical role. They must empower partners with innovative thinking, understand local needs, and select appropriate projects and resources to sustain social innovation development. |
