| 英文摘要 |
In recent years, Treating Customers Fairly (TCF) has become a major issue in financial market. In practice, the insurance regulator in Taiwan illustrated the application of TCF with the Insurance Code and the relevant insurance regulations. However, these law and regulations are supposed to be implemented to prohibit certain forms of conduct with certain levels of financial penalty. To improve the confidence of consumers in financial market, it is questionable to develop TCF merely based on the compliance of the current insurance regulations. To evaluate the performance of insurers in TCF, insurance regulators are required to provide the details concerning the implementation of TCF. Consequently, the insurance regulator begins to publish the results of evaluation periodically. While the disclosure of the evaluation will substantially influence consumers and even impede the goodwill of insurers with the negative opinions, it may arise the debates concerning transparency and fairness in the assessment of TCF. To explore the concept of TCF and its implementation, it is essential to analyse this issue in considering the characteristics of financial market regulation and the theories of regulation. Focusing on the protection of vulnerability of consumers, this article will introduce and discuss the development of TCF in the United Kingdom (mainly the Financial Conduct Authority). Based on the arguments concerning Principle-based regulation, several challenges and potential obstacles will be identified for the implementation of TCF in Taiwan. |
