| 英文摘要 |
This project attempted to reduce new nurse personnel turnover rate in a nursing ward. During the period of the survey, from January 2012 to December, new personnel turnover rate went up to 77.7%. For 2012, according to phone interview data, the main reason new nurses left was that the work pressure load was too heavy. This was due to a few factors. 1. Learning passport content and actual clinical needs were not met; 2. Patients and the family members were under heavy pressure; 3. The lack of service etiquette training; and 4. Personnel support systems were weak. Improvement programmes involved passport details, common diseases, increased ward inspections, adding digital archives to the curriculum of in-service education, revising the standardized service etiquette in manuals, clinical simulation of service etiquette in specific situations, service etiquette promotion group classes and psychological stress release workshops. The turnover rate decreased from 77.7% to 12.5% after the execution of the project, therefore meeting the project’s objective. The purpose of the ward is to provide a high quality of care, which is an important factor for stability of nursing personnel. A full clinical training program, timely support and decreased working pressure were put forth to enhance nursing service quality, creating a win-win situation for patients and the hospital. |
