| 英文摘要 |
A special project team was established with two purposes, to overcome the barrier and improve the satisfaction toward receiving medical service in Taiwan among newly-immigrating outpatients. The reason for holding this special project team was that a lack of understanding the medical process of visiting a doctor in Taiwan has resulted in reduced accessibility to medical care among a group of new immigrants. After a series of analysis, it was found that the low satisfaction of immigrants toward doctor visit (60.5%) was caused by three factors, including not being clear about medical process, not being able to read signs and indications in Chinese, and inadequate assistance when encountering difficulties. The strategy of plan included building up an immigrants-suitable process of receiving medical service, revising all signs from Chinese only into multiple-lingual ones, recruiting foreign social workers and enhancing language training courses for local social workers. The satisfaction increased from 60.5% to 85.1% after the program. The project provided efficient health-care services. This program can served as an example for other outpatient units serving newly immigrants. |
