| 英文摘要 |
This project aimed to facilitate emergency department (ED) patient safety through affirming correct oral medication dispensing by the staff nurses. ED patients used to self-medication the same as the outpatient setting. However, only 75% of cases took oral medications correctly as per instruction. Surveys indicated that staff nurses correctly dispensed oral medications in only 69.1% of the cases, and offered correct guidance on drug administration in only 76%. Only 77.8% of patients were satisfied with the oral medication dispensing process offered by the staff nurses. Several measures were undertaken to affirm correct dispensing of oral medications, including the establishment of a unit-dose drug distribution system and standard medication-dispensing protocol, new training programs for staff nurses, and the incorporation of information system for the monitoring of the process. Consequently, not only all (100%) patients were found to correctly take oral medication as per instruction, but also all (100%) staff nurses became able to dispense oral medications in a correct fashion. Patients’ satisfaction with the oral medication dispensing process offered by the staff nurses has risen to 98.4% and patient safety has thus been greatly improved. |
