| 英文摘要 |
Document design for consumer use refers to the design of various documents closely related to people’s lives. The information delivered from such documents should be able to help people view information, fill out reports and complete the task of payment. However, companies often do not pay sufficient attention to such documents. A poorly designed document leads to misreading and miswriting, to personal financial losses, even resulting in corporate image harm. This paper takes the electricity bill as an example and aims to learn about users’ problems on the use of current electricity bills, propose an updated proposal from a visual information design perspective, and offer effective design principles. A spiral model was applied in this paper to make a usability analysis on the original bill, and improve the proposal making and update the design for usability test. By a mixed method, including making textual analysis, expert focus group discussion, and usability testing, five key points and ten visualization methods were put forward. Six recommendations were also given for the improvement of document design, including 1) highlighting the most important information, 2) giving a clear visual framework, 3) arranging a reasonable and comfortable layout, 4) adding appropriate visual explanations, 5) using auxiliary symbols, and 6) friendly expressing information. We hope these findings can help designers continuously correct their prototypes in the practical application and present the document designs meeting the needs of users. |
