Research Purpose This study examined the experiences of military personnel in the air force utilizing mental health services for complex personal issues, in addition to exploring the responses from military mental health officers. The study investigated the behavioral contexts, feelings, and experiences of both the personnel required to seek mental health support and mental health officers. Using Foucault’s perspective on power, the study explored attitudes among involuntary service users toward<br>military bureaucracy and the behaviors and coping strategies of military mental health officers.<br>Method This study adopted a qualitative research design and interviewed nine participants. Of these participants, four were active-duty mental health officers with approximately 4 years of practical experience, on average; the remaining five were military personnel who had been required to seek mental health support and had lengths of service ranging from 6 months to 8 years. Through template analysis, this study established code categories on the basis of a review of the literature and subsequently categorized the collected data. Data that could not be classified were rechecked, and additional categories were added as necessary. Coding was repeated until all data were categorized.<br>Results The results revealed that the military environment emphasizes collectivism, obedience, and a military-first attitude. Military values override professional ethics, resulting in low professional autonomy among military mental health providers. Personnel often hesitate to acknowledge psychological vulnerability because of pervasive stigma and concerns about confidentiality. Military mental health officers must demonstrate professional characteristics and build trusting professional relationships to achieve set goals. Strong military surveillance tends to provoke distrust among personnel, leading personnel to avoid seeking mental health services to prevent being marginalized by the organization.<br>Conclusion The study drew the following conclusions: First, individuals must be aware of surveillance and military power to avoid exclusion. Second, military values often take precedence over helping professional values, diminishing the autonomy of military mental health officers. Third, military mental health officers face personal risks and feel distanced from and distrusted by other officers and by soldiers. Possessing professional autonomy enables military mental health providers to demonstrate their expertise, which is a critical foundation for effective counseling. The study recommends destigmatizing help-seeking behaviors, establishing an independent military counseling command system, and ensuring the specialization and dedicated use of mental health officers in the hope of building a more complete professional military support system.<br>Based on the research finding, suggestions for military organization and mental health practice were proposed.