有溫度的Care：從長照人才的核心能力培育開始－以溝通力與同理心的OSCE課程設計為例

Caring with Empathy: Starting from the Cultivation of Core Competencies in Long-term Care Personnel: An Example of OSCE Curriculum Design for Communication Skills and Empathy

本研究針對長照服務人員的人力發展與核心能力進行初步探討與分析，從微視及巨視共思長照人員所需之能力及服務價值。初步應用文獻分析法探討長照相關教育單位及產業實務對長照人才核心能力之定義及內涵，接續以「高齡關懷及溝通」課程，融入「溝通力與同理心」客觀結構式臨床技能測驗（OSCE）課程設計，導入教學實驗，從規劃、執行、評量、檢討四階段，檢視學生在「溝通力與同理心」所產生的反饋及影響歷程。課程中應用情境模擬、問題導向、實作討論等教學法，及OSCE檢核評量機制，增進學生在長照情境互動中之同理及溝通能力。最後針對長照相關教育領域、實務場域及未來研究提出建議，期能進一步建構出具時代性、本土性及應用性之長照人員核心能力。

 

This study uses the literature analysis method to explore the definition and connotation of the core competencies of long-term care talents related to long-term care education institutions and industrial practices. It continues with the ’’Elderly Care and Communication’’course and incorporates the objective structured clinical examination (OSCE) course plan of "Communication Skills and Empathy". Introduce teaching experiments, from the four stages of curriculum design, implementation, evaluation, and review, to examine the feedback and impact process of students in "communication skills and empathy". The course uses teaching methods such as situational simulation, problem orientation, and practical discussion, as well as the OSCE review and evaluation mechanism, to enhance students’ empathy and communication skills in long-term care situational interactions. Finally, suggestions for long-term care-related education fields, practice fields and future research, hoping to further build the core competencies of long-term care.