The Department of Laboratory Medicine provides accurate test data for physicians to evaluate, treat and dispose of patients, and plays an indispensable role in the medical team. Before the inspection, the most important process including collection and reception requires a lot of manual review and inspection intervention. Although there is a standard process, the proportion of human intervention is still too high, so that every link has potential failure modes, and even difficult to detect.
In order to assist the medical technologists to quickly and accurately track the status of specimens within their scope of responsibility in various and complex inspection items for improving the service quality and optimizing the processes. From the perspective of a lean laboratory, we examined how to increase the required value and reduce unnecessary waste in the existing standard operating procedures to achieve the goal of continuous improvement. We also developed Python program such as ’’Outpatient reception System’’ and ’’Inspection Timeliness Monitoring System’’ suitable for use in the laboratory department to achieve the purpose of optimizing the process. Statistics from the start of this system in 2017 to 2019 showed that it still maintained a good time-to-test (TAT) despite the year-on-year increase in the number of inspections and reduced the incidence of abnormal events before the test by nearly 49% compared to before it was put into use; patient satisfaction increased by 7.8%; employee satisfaction with information use increased by 87.9%.
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