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篇名
論要保人訂約前後之資訊權保障
並列篇名
A Study on Protection of Insurance Consumer in Aspect of Policy Information Before and After Entering into an Insurance Contract
作者 王昭愉
中文摘要
系所名稱:風險管理與保險學系
學位別:碩士
畢業學年:111
指導教授:葉啓洲
從一般投保大眾之角度而言,不論係一般保險商品或係投資型保單,招攬文件之數量皆相當繁多,其內容及用語也因涉及多項專業而顯得艱澀難懂。基於保險契約之專業性、複雜性、資訊偏在及其對於締約自由之高度箝制,要保人對於保單內容之瞭解與掌握,相當仰賴保險人對於商品資訊之說明及揭露。如制度層面上,無完整之要保人資訊權保障機制,要保人極有可能完全沒有機會理解其所購買之商品係何等模樣,而容易於日後衍生消費糾紛。正因如此,國際保險監理官協會於「保險核心原則與方法」第19.7點,規定監理官應要求保險人與保險中介人向保險消費者提供及時、明確且充分之締約前資訊與契約資訊。我國法上,用以保障要保人訂約前後資訊權之制度,有消費者保護法第十一條之一之「定型化契約審閱期」、金融消費者保護法第十條之「說明揭露義務」、消保法第十九條之「特種交易解約權」以及規範於保險單示範條款中之「契約撤銷權」。法規之保障看似周全,然就前揭制度而言,除契約撤銷權外,其他制度均非專為保險而設,則該等規範適用於保險關係時,應如何解釋?若因此產生解釋上之疑義或矛盾,應如何解決?若各該規範適用於保險契約後,其所能達到保障資訊權之效果有限,該如何尋覓替代方案?又各項制度於實務上之運作,有無應檢討改進之缺失?尤有甚者,上開制度皆具調整資訊落差之功能而有所重複,則功能重複之不同制度產生競合時,應如何解釋,始能滿足各方需求?倘於解釋論上有未竟之處,未來於立法上又該如何發展?本文擬將蒐集相關之學說論著及法院判決,並參酌德國保險契約法之規定深入瞭解各項爭議,針對上開問題提出回應。希望能藉由本篇論文之研究,促進要保人資訊權保障之提升,進而減少市場上之因保險招攬所生之糾紛,以增進台灣保險交易市場之健全發展。
英文摘要
From the perspective of general Consumer of Insurance Contract, whether it is general insurance products or investment-linked insurance products, the number of insurance solicitation documents is quite large, and the content and terms are also difficult to understand because they involve multiple professions. Due to the professionalism, complexity, partiality of information and high restriction on the freedom of contracting of insurance contracts, the proposer’s understanding and mastery of the contents of the insurance policy is largely dependent on the insurer’s explanation and disclosure of product information. If there is no comprehensive system to protect the proposer’s information rights at the institutional level, the proposer may not be able to understand the content of the insurance product he or she purchased, and it is extremely easy to generate financial consumer disputes in the future. For this reason, the International Association of Insurance Commissioners (IAIS) stipulates in point 19.7 of the Insurance core principle and methodology (ICP) that supervisors of each member state should require insurers and intermediaries to provide timely, clear and adequate pre-contractual and contractual information to customers. As far as the Taiwan’s current laws is concerned, the system used to protect the proposer’s information rights before and after the contract is signed includes the " Standard Contracts Reviewing Period" stipulated in Article 11 of the Consumer Protection Law, the "Duty of Explanation and Disclosure of the financial services providers " stipulated in Article 10 of the Financial Consumer Protection Law, the "absolute right of withdrawal for special transactions" stipulated in Article 19 of the Consumer Protection Law, and the "right of revoking insurance contract" that currently has no legal basis and is only regulated in the Standard Provisions The protection of laws and regulations seems to be very comprehensive. However, as far as the disclosure system is concerned, except for the the right to revoke insurance contract, other systems are not specially designed for insurance contract. How should these regulations be interpreted when they are applied to insurance contracts? If there are doubts or contradictions in interpretation, how should they be resolved? After each of these systems is applied to an insurance contract, if the effect of each of these systems in protecting the proposer’s right to information is quite limited, how should we find a good alternative? In addition, are there any deficiencies that need to be reviewed and improved in the operation of various systems in insurance practice? What’s more, the above-mentioned systems all have the function of adjusting information asymmetry, so when different systems with repeated functions are applied to an insurance contract, how should we explain it so that the needs of all parties can be met? If there is something unfinished on legal interpretation theory, how should the legislation be developed in the future? The researcher of this study will collect relevant academic papers and court judgments, and refer to the provisions of the German Insurance Contract Act on the protection of the proposer’s information rights to learn various disputes in depth, and respond to the aboved questions one by one. It is hoped that the research results of this thesis will help promote the protection of proposers’ information rights, reduce disputes in the market due to insurance solicitation, and promote the sound development of Taiwan’s insurance market.
起訖頁 1-229
關鍵詞 保險消費者資訊權定型化契約審閱期資訊義務猶豫期通訊交易訪問交易無條件解約權契約撤銷權契撤期締約上過失Consumer of Insurance ContractInformation RightsStandard ContractReviewing PeriodInformation DutyCooling-off PeriodDistance SalesDoor-to-door SalesRight of WithdrawalRight to Revoke the ContractFree-examination PeriodCulpa in Contrahendo
刊名 博碩論文  
期數 政治大學 
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