目的：教學醫院評鑑制度鼓勵醫事人員從事研究發表。本研究期能瞭解並協助醫事人員解決研究上的困境，建立對研究的興趣與能力。 材料與方法：針對醫事人員進行問卷調查，包括基本資料、研究及投稿經驗、研究需求調查以及開放式回饋，共28題。 結果：113份問卷，其中有54.9%的醫事人員有接觸過研究，投稿類型以國內期刊及會議居多；六成的人對於研究感到興趣及願意嘗試研究。在從事研究上的瓶頸為研究分析、論文寫作以及投稿修訂。希望加強的地方則以文稿寫作及統計軟體應用的比例較高。

Purpose: In the present study, we explored and optimized the process of radiological examination to enhance patient satisfaction. Methods: Using the SERVQUAL scale as a template, we developed a questionnaire on the basis of the PZB model. The questionnaire comprised 5 major items and 23 questions. On the basis of survey results, we identified the areas of improvement and formulated relevant strategies on the basis of information flow, such as route indication videos, QR codes, and applications. Results: After the optimization of the radiological examination process, the rate of patient satisfaction in the parameters of clear guiding signs and indicators and fluency of examination increased from 87.2% to 90.2% (p = .06) and from 87.8% to 92% (p = .02), respectively. Then, the results obtained using the 23 questions were plotted as an importance–performance analysis chart. Conclusions: Knowledge regarding the importance of a certain examination-related parameter may help us objectively understand the level of patient satisfaction. By resolving important problems, we can enhance patient satisfaction.