理想的督導活動與效用評估—社福組織工作者觀點

Ideal Supervisory Activities and Utility Assessment: A Social Welfare Worker’s Perspective

督導為確保專業服務與最佳原則的發揮，具有獨特功能性。然國內卻少有探討各項督導活動運用成效的研究，且進一步以工作者觀點檢視如對督導活動的重要性、有效性、關鍵影響力、評價差異與影響因素等議題的研究幾乎沒有。本研究以承接各地方政府社會局處服務方案的社福組織為調查單位，共222位督導者及349位社工參與。採結構性問卷以SPSS進行描述性統計、獨立樣本t檢定、單因子變異數及重要度－表現分析法（IPA）進行分析。其中，「單位類型」與「具社工師證照」是影響督導者、「年齡」是影響社工評價的關鍵要素。而「能力提升」被視為符合期待的督導活動，「行政職能」則被視為提升督導成效的關鍵要素，但具社工師證照非進（晉）用督導職務的必要條件。

 

Supervisors have a unique function of ensuring professional service and best practices. However, few studies in Taiwan have explored the effectiveness of supervisory activities, and almost none have examined the importance, effectiveness, key influence, evaluation differences, and influencing factors of these activities from workers’ perspectives. In this study , the social welfare institutions responsible for the social service programs of various local governments as the survey units. 222 supervisors and 349 social workers were surveyed using a structured questionnaire. The statistical analyses, including descriptive statistics, independent-samples t-test, ANOVA, and importance-performance analysis (IPA), showed that “unit type” and “social work certificate” were the critical factors affecting supervisors, while “age” was the critical factor affecting the evaluation of social workers.“Ability enhancement” was regarded as a supervisory activity that meets expectations and “administrative function” as a critical factor in improving supervisory effectiveness. However, social work certificates were not a prerequisite for supervisory positions.