一例一休我不怕-多功能護理排班系統

Five-Day Workweek Plan: A Multifunctional Nursing Scheduling System

背景：排班是護理主管經常性且費時的工作，一例一休勞基法修正後，費用計算更為複雜。故建置「多功能護理排班系統」（包含行動裝置及電腦版本），收集勞基法相關規定、單位排班原則及排班經驗做為參考依據。目的：藉由系統導入將排班、考勤、請假及監控系統整合，希望符合勞基法規範，提供夜班／加班費、上班時數統計、特休日數及積／借休時數累算功能，人員能自主決定時數處理方式。結果：本系統導入後，縮短主管行政處理時間、人資室查核時間、降低列印及儲存空間成本及降低不符合法規的風險，系統正確率達99.7-100％，人員滿意度分別高達93.3-100%。結論：本系統因應法令政策一再修訂，需耗費較多時間與人力進行跨團隊合作，期望未來規劃系統能具備「自動排班」功能，更能簡化工作流程，提升工作效率及增加人員滿意度。 Background: Scheduling is a recurrent time-consuming task for nursing management. After the Labor Law was amended to mandate a 5-day workweek plan, labor cost calculation became more complex. To address this complexity and comply with the new provisions of the Labor Law, this study established a multifunctional nursing scheduling system featuring mobile and computer interfaces. This system can facilitate cross-departmental teamwork through the sharing of scheduling principles and experiences. Purpose: The main goal of this project was to use a cloud-based monitoring interface to integrate shift scheduling with tracking of actual attendance and leave hours, in order to ensure compliance with labor and civil laws. The system was designed to provide cost estimates for night shift and overtime wages and track working hours and the accumulation of special holidays and leave hours. Based on the information gathered from the interface, staff managers can decide how to arrange and schedule staff shifts. Results: Implementation of the interface project led to cost-effective scheduling and enhanced procedural efficiency through improvements to the allocation of finite temporal and spatial resources. System effectiveness was estimated as 99.7% to 100%, which translates into an overall staff satisfaction rate of 93.3% to 100%. Conclusions: The system in this study was designed in response to new governmental mandates, which would have led to unavoidably high expenditure of time and human resources under the prior organization system. However, having demonstrated use of an automated nursing staff scheduling interface, we anticipate a more efficient and effective working environment.