虛擬人在婦女健康照護的應用與省思

Applications and Reflections on Virtual Humans in Women’s Healthcare

近年來，數位科技的快速發展推動了醫療服務模式的深度與全面轉型，其中「虛擬照護」（virtual care）與「虛擬人」（virtual agents）逐漸成為智慧醫療服務體系中的重要組成部分。這些技術結合人工智慧、自然語言處理、情感計算與多模態互動，透過文字、語音、擬人化介面或沉浸式情境，為使用者提供全天候且個人化的健康教育、疾病管理、術後追蹤與心理支持。婦女健康領域具有高度的隱私敏感性與長期照護需求，因此對具備匿名互動、溫和溝通、資訊精準及文化敏感特性的數位工具需求日益增加。本文整合國際與臺灣的實證研究與政策框架，深入探討虛擬人在婦女健康照護的應用現況、使用者經驗與接受度、面臨的挑戰與倫理議題，以及未來發展方向，進而提出臨床與政策上的具體建議與實務啟示。

The rapid advancement of digital technologies in recent years has profoundly transformed healthcare service models. Among related innovations, virtual care and virtual agents have emerged as integral components of intelligent healthcare systems. Their underlying technologies combine artificial intelligence, natural language processing, affective computing, and multimodal interaction to provide continuous, personalized health education, disease management, postoperative follow-up, and psychological support through text, voice, human-like interfaces and immersive environments. Women’s healthcare, characterized by high privacy sensitivity and long-term care needs, has shown growing demand for digital tools that ensure anonymous interaction, empathetic communication, informational accuracy, and cultural sensitivity. In this paper, a synthesis of international and local empirical research and policy frameworks is used to examine virtual agent applications, user experiences and acceptance, and related emerging challenges, ethical considerations, and future directions in the context of women’s healthcare. Practical implications and policy recommendations are proposed to inform the integration of virtual agents into clinical practice and health service innovation.